mud + stone studio

handmade ceramics and whatnot


Shipping & Returns


Shipping Information

we ship worldwide via canada post and typically ship within a couple of days from the time you order.  please contact us if you have any specific requests or concerns prior to ordering. We bubble wrap and carefully package each item to ensure its safe arrival - due to the fragile nature of the items- gift wrapping is not available- however, we do not include pricing and will include a notecard upon request.  shipping times vary from province to province and within countries - if you require expedited shipping or need to meet a specific deadline let us know and we will do our best to accommodate. Average shipping times based on our experience using standard shipping- these are NOT guaranteed times:

central and western canada- 3-5 days

east coast 5-10days.

US  1-2 weeks

europe 4-8 weeks

australia 6-10 weeks  

for custom orders allow 3-6 weeks production time in addition to shipping time

 

Returns, exchanges and damaged items

we do everything possible to ensure that the products we ship out are free from defects or imperfections that affect the function or durability of the item. these are handmade, one of a kind products and slight variations may occur in the glaze or clay that are not considered defects.

 returns may be shipped back to us at the buyers expense, upon receipt of the item in original condition a refund for the purchase price will be given. We do not offer exchanges at this time for shipped items.

for damaged items- please send us a photo of the item as your found it upon opening the box (including the box and packing materials)- this will help us to make sure we can pack items in the future to avoid breakage.  if you receive a broken item, please let us know immediately and we will either refund or replace the item at our discretion based on available stock of the item and location to resend.

we do our best to package everything so as to avoid issue, ceramics are not covered by postal insurance and so we want all of your purchases to arrive safely and intact and do our best to ensure that they do.